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Shipping Information

SHIPPING & DELIVERY

Shipping Notice:

ORDER CONFIRMED: WITHIN 24 HOURS.

PROCESSING TIME: YOUR ITEMS WILL BE SHIPPED OUT WITHIN 2-3 BUSINESS DAYS.

MonstaCase offers all customers a FREE Standard Worldwide Shipping within 10-15 Business Days Depending on location.

All orders are normally shipped out within 24 hours of purchase and fulfilled on Business Days Only.  Exceptions do occur especially during sales or promotions. During sales or promotions processing may take 5-7 business days.

On all orders, we also provide you with a tracking ID for those who would prefer to have an order status, once your order has been shipped out.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information.

Shipping confirmation emails may occasionally be sent without tracking numbers. If this is to occur, you will receive a second confirmation email when the warehouse has attached tracking to your order. Please allow up to 72 hours for your tracking information to be updated. You may track your order here .

We ship to:

Asia:  Hong Kong, Indonesia, Japan, Malaysia, Macau, Philippines, Singapore, South Korea, Thailand, Taiwan via EMS/DHL.

Other Asia: India, Kyrgyzstan, Oman, Yemen, Saudi Arabia, Turkmenistan, Tajikistan, United Arab, Uzbekistan via Aramex/DHL.

America: US and Canada via DHL.

Other America: Argentina, Brazil, Puerto Rico, Mexico, Peru, Chile etc, via DHL.

Main Europe: Austria, Belgium, Czech Republic, Denmark, Germany, France, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Sweden, Slovak, UK etc. via DHL/Fedex.

Other Europe: Romania, Russian, Ukraine, Turkey, Portugal, Estonia, Greece etc, via EMS/DHL/Fedex.

Oceania: Australia and New Zealand via EMS.

Shipping Methods

  1. The majority of our orders are processed and shipped by EMS and DHL within 24 hours.
  2. We do our best to consolidate orders into the fewest number of shipments so that you are charged the least amount possible for duties and taxes.

Backorders

We cannot guarantee that we will have all items in stock all the time, if your item is not in stock and is not expected to be in stock within two business days, we will contact you with details of the backorder or a possible substitute item if there is one available. If you have a critical or time-sensitive need, feel free to email us or direct message us on Instagram to ensure your order reaches you as soon as you need it.

Delivery Guarantee

  1. Your order will be shipped to you fully assured.
  2. Please make sure someone will be available to receive your order, otherwise, your package may be returned to us.

Estimate Shipping Time

The shipping time usually takes 20 days to arrive and occasionally faster, from the time when an order is placed with us.

Delays

Delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, such as:
1. Delays due to weather
2. Delivery is outside major city
3. Unforeseen delays by one of our carriers
4. Delays to the unavailability of product(s)
5. Delivery is to a PO Box or APO/FPO address
6. Delays due to orders being placed on a holiday
7. Delays due to problems with credit card authorization and verification

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