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Refund Policy

Our warranty last for 30 days only, please note if 30 days has gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

For an eligible return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please note: Do not send your purchase back to the manufacturer.

Not Accepted:

  1. Items not in its original condition, has damages or missing parts for reasons which are not due to our error.
  2. Items which are returned after 30 days of delivery.

Refunds:

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank if there is any often processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@monstacase.com

Exchanges (if applicable)

We only replace items that are defective or damaged and if you need to exchange it for the same item, send us an email, arrangement will be made to the closest delivery location to our warehouse for you to send it back.

You will be responsible for paying for your own shipping costs for returning your item in which shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We only accept two {2} reasons for returns which are:

  1. Wrong items shipped
  2. Defective items.

Unacceptable reasons for an exchange are:

  1. I ordered the wrong products
  2. Changed my mind with the current order and want a different order, etc…

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